FAQs

General

Does the products expire?

Yes, our every product has an expiry date. Kindly refer to the product package for more details.

Are the products safe to use during pregnancy or nursing?

The general consensus is that topical skincare products that are not prescribed by a doctor are safe to use during pregnancy and while nursing. That being said, we always recommend that you speak with your doctor and take the precautionary measures that you see fit throughout and post your pregnancy. We want you to feel assured that you’re using only the right products for your precious little one!

Where else can I buy these products?

You can contact your nearest medicine shop for the availability of the products.

Are these products medically proven?

Yes, the products are medically proven formula and registered and are sold pan India. You can also visit to a doctor for consultation if required. The product sold under Klaycart are cosmetics and does not require prescription.

Does these products require doctor’s prescription?

No, these are our non-prescription based products and does not come under drugs law of the country.

Shipping

Where does Klaycart ships to?

We are shipping the products pan-India through our logistics channel partner

Do you provide free shipping?

No – we do not offer free shipping and will be calculated at checkout because we use third party services for logistics. However, we may run certain offers that include free delivery.

Where do you ship from and how long will it take for my order to arrive?

All Klaycart orders are shipped from Delhi, India. An order typically arrives within 3-5 business days from fulfilment.

How can I track my order?

You can find your tracking information on your “My Account” page & also order shipping email. If you’re having trouble finding your shipping email after order confirmation email, feel free to reach out on WhatsApp on our “Contact” page or email at digital@klaycart.com.

Can I modify or cancel my order?

Unfortunately, we cannot modify your order once you receive your order confirmation. We will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled. Orders once shipped cannot be cancelled, mail at contact@klaycart.com for cancellation within 12 hours of ordering

When will my order ship?

We process and ship all our order from Monday to Saturday. Orders with standard shipping are typically fulfilled and shipped on the business day following your order. Once your order has shipped, you’ll receive a shipping confirmation with tracking information via email and same will be reflected on your order history.

Returns

What is your return policy?

We always ship brand new products, we will only accept unopened products within returning period. We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

Can I exchange a product?

We do not offer exchange of a product.

How long does it take for me to receive my refund?

You can expect to receive your refund within 1 – 5 business days after your return has been shipped.

What if my order got damaged in transit?

Sorry to hear that. Please email us at contact@klaycart.com with your full name, order number, and an image of the damaged products.