Returns by Customer:
If the customer is unsatisfied with the product delivered then he/she needs to mail us at firstname.lastname@example.org within 7 days from the date of receiving the parcel. The Klaycart will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). We have option for processing such returns.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand
Refund process (if customer requests for refund) will start only after we receive back the product and validate the return. Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason (due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to contact Klaycart to arrange for the pick-up again. Failure to contact Klaycart timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
Return requests will only be entertained if the customer has accepted only untampered package. Once approved as an eligible return, we will issue your refund (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you.
Klaycart will not be liable for any damage that happens during return shipping. The customer agrees not to dispute the decision made by Klaycart and accept Klaycart’s decision regarding the return validation that is – if the product is valid to be accepted as return or not.
We refund the amount minus Rs. 100/-(adjusted towards shipping & re-stocking charges) per product in your bank account through the same payment channel the payment were made to us.
In case of account transfer, we need following bank details – Name, A/c no., IFSC Code, Bank, and Branch to process the refund.